Frequently Asked Questions

How do I become a member?

You can join online by filling in a registration form. When you visit the club reception will complete the process and give your your membership card and welcome pack.
Or, you can pop into the club to join.
We want to make your first visit a great one so we recommend you arrive early so that we can register you as a new member and allow enough time for you to get your bearings before the bingo starts! Please allow more time if you are visiting as part of a group.
If you look like you may be under the age of 21 you will be asked for I.D.

What forms of ID do you accept?

We accept the following forms of I.D.

- Current in date passport
- Photographic Drivers Licence card
- Proof of age card (PASS scheme)

Can I join and play straight away?

You sure can! As soon as you become a member you are welcome to play in any of our clubs. As a new member you’ll be entitled to some exclusive offers on your first visits as a thank you for joining.

Where's my nearest club?

Just visit our clubs page or search using our Find a Club finder which will show you the nearest club to where you live.

I have an issue with my online bingo account, who do I contact?

Our online Bingo platform is managed by Dragonfish 888. If you have any questions please email: help@bingosupport.org
They try to answer all queries within 48 hours.

For instant help just log in to your account and go to the help room where there is 24/7 support on stand by to help.