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FAQ

How do I become a member?

You can join online by filling in a registration form. When you visit the club reception will complete the process and give you your membership card and welcome pack.

Or, you can pop into the club to join.

We want to make your first visit a great one so we recommend you arrive early so that we can register you as a new member and allow enough time for you to get your bearings before the bingo starts! Please allow more time if you are visiting as part of a group.

If you look like you may be under the age of 25 you will be asked for I.D.

What forms of ID do you accept?

We accept the following forms of I.D.

  • Current in date passport
  • Photographic Drivers Licence card
  • Proof of age card (PASS scheme)

Can I join and play straight away?

You sure can! As soon as you become a member you are welcome to play in any of our clubs. As a new member you’ll be entitled to some exclusive offers on your first visits as a thank you for joining.

Where's my nearest club?

Just visit our clubs page or search using our Find a Club finder which will show you the nearest club to where you live.

I have an issue with my online bingo account, who do I contact?

Our online Bingo platform is managed by Dragonfish 888. If you have any questions please email: help@bingosupport.org.

They try to answer all queries within 48 hours.

For instant help just log in to your account and go to the help room where there is 24/7 support on stand by to help.


Who are these FAQs relevant to?

If you are a UK player and registered an account with Broadway Gaming UK Ltd on this brand, prior to 09/06/2020, the below information is relevant to you.

 

What happens on the 09/06/2022

The agreement governing the use of the services on this brand will be transferred from 888 UK Limited to Grand Battery Holdings Limited, who becomes the relevant license holder and data controller.

 

Who are Grand Battery Holdings Ltd (GBHL)?

Grand Battery Holdings Limited ("Company"), offers online gambling services (collectively, the “Services”). The company is licensed and regulated by the Great Britain Gaming Commission.

Does this mean I need to do anything to continue playing with [Brand]? 
No

 

What will happen to funds in my account on transfer, and how will they be protected?
Your funds in your account will be transferred to Grand Battery Holdings Limited. 

 

What terms and conditions and Privacy Policy will apply between me and GBHL following the transfer?
Please see the User Agreement located here and Privacy Policy located here for any changes that will be applied from this date.

 

Will marketing communications be sent to me by GBHL?
Yes. direct marketing communications will be received from Grand Battery Holdings Limited.  If you would like to change your marketing preferences, you can do so via "My Account".

 

Who do I contact if I have a question or concern regarding the transfer?
You may contact support@gbhlbrands.com

A fantastic experience in the club or at home!

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